1. The Website Is Not Loading

Possible Causes:

• Slow or unstable internet connection

• Browser cache issues

• Outdated browser version

How to Fix:

• Refresh the page

• Try opening the site in Chrome or Microsoft Edge

• Clear browser cache and cookies

• Disable browser extensions temporarily

• Try incognito/private mode

If none of these work, restart your device and try again.

2. Unable to Log In

Possible Causes:

• Incorrect email or password

• Unverified account

• Browser autofill errors

How to Fix:

• Manually type your email and password

• Use the “Forgot Password” option

• Check if your verification email was completed

• Try logging in from a different browser

If your email still shows as invalid, contact support.

3. OTP or Verification Email Not Received

How to Fix:

• Check spam or junk folder

• Ensure the email/number is entered correctly

• Click “Resend OTP”

• Wait at least 30–60 seconds before requesting again

• Avoid multiple requests at the same time

If OTP delays persist, restarting your phone or switching networks can help.

4. Submission Upload Not Working

Possible Causes:

• File too large

• Unsupported file type

• Slow internet while uploading

• Browser compatibility issues

How to Fix:

• Compress your file

• Use the required file format (PDF, JPG, MP4, ZIP, Figma/GitHub link)

• Avoid uploading using mobile hotspot

• Switch to Chrome for best performance

• Refresh and try uploading again

If file uploads fail repeatedly, take a screenshot and send it to support.

5. Website Looks Broken or Layout Is Distorted

Possible Causes:

• Corrupted browser cache

• Outdated CSS/JS files stored locally

• Using an unsupported device

How to Fix:

• Clear cache and refresh

• Use a modern browser (Chrome recommended)

• Zoom to 100% or reset browser display settings

• Try on another device or screen size

If layout issues continue, please report the device + browser.

6. Task or Project Page Not Opening

How to Fix:

• Refresh your dashboard

• Check your internet connection

• Log out and log back in

• Disable ad-blockers or script blockers

• Try opening the link in an incognito window

If the issue affects only one task, report the task name to support.

7. Slow Loading or Lag

How to Fix:

• Close unused tabs

• Ensure stable internet (WiFi over mobile recommended)

• Clear browser cache

• Reduce video quality if applicable

• Try accessing during non-peak hours

If the site is unusually slow, it may be due to a platform update.

8. Payment Not Going Through

Possible Causes:

• Payment gateway timeout

• Incorrect card/UPI details

• Bank server issues

How to Fix:

• Retry after a few minutes

• Try another payment method (UPI, card, net banking)

• Ensure sufficient balance

• Avoid switching apps during payment

• Do not refresh the page mid-transaction

If the amount is deducted but not reflected, contact support with your transaction ID.

9. Skill Graph Not Updating

Possible Causes:

• Mentor review pending

• Submission incomplete

• Incorrect file format

• Revision requested

How to Fix:

• Check if feedback is pending

• Make sure you submitted the correct file

• Review mentor notes and resubmit if needed

• Refresh the dashboard after 5–10 minutes

If your graph stays unchanged for over 24 hours, contact support.

10. Buttons or Links Not Working

How to Fix:

• Refresh the page

• Disable ad blockers

• Try a different browser

• Zoom out to 100%

• Clear cached website scripts

If the issue persists, note the specific button and send the details to support.

If the Issue Still Exists

You can reach AURA support through:

• Raise Ticket on the website

• Email support

• Help Center articles

• Mentor Q&A (for skill-related help)

Provide screenshots or screen recordings whenever possible. This helps us resolve your issue faster.